Okay, so I took my laptop to Best Buy on April 28 to be fixed and it is still not in my possession. Frankly, I think it got lost and no one wants to take responsibility for it. Everything that was wrong with it was external and seemingly easy to fix. Homerow didn't work, the jack on the side didn't work, and my battery kept falling out. I bought this for $1500 last summer and it is still under warranty.
Sooooo....no one ever calls me to tell me what's going on and everytime I call Best Buy they tell me to call Hewlett Packard. Hewlett Packard has given me three different stories. The first was that it was fixed and would be sent back to Best Buy in a couple of days. The second story was that they are unable to fix so they will replace it and someone would call me in 24-48 hours, and then today's story is that they never got the computer, that Best Buy cancelled the order. Now HP is telling me that I should take legal action if Best Buy doesn't give me back my computer whether fixed or not.
The most glorious part of this is that when I took it in to be fixed I was in Carbondale, finishing up the semester. I knew I'd be leaving town to go back to Texas for the summer. They couldn't tell me how long it would take to be fixed, but it was anywhere from one week to one month. Knowing I'd be leaving and going 850 miles south during this timeframe made me nervous about leaving it. I should have listened to my instincts. They never are wrong, are they? Anyway, here it is June 4 and it still isn't in my possession and I'm starting to wonder if it ever will be and if anyone will take responsibility for it.
Am I crazy for thinking it has been lost or stolen? Is it HP or Best Buy?
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3 comments:
It certainly sounds like it's lost. How aggravating!
I've been on the phone with both companies back and forth so many times today already, I've lost count. HP keeps asking why BB is passing the buck and BB says the same thing---that it's HP's fault. Now I've been told that the case has been referred to BB Corporate and they are going to get it back from HP. I'm told that they have the UPS tracking number and everything. I really just want my laptop back, whether it's fixed or not.
Oddly enough it's probably both. See if you can get a case number and try to get just one person on each end to talk to. It's so frustrating. My laptop is a beauty but the Function keys don't work and I don't want to take it in for that very reason.
And because I don't want them to find my porn. Ahem.
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